Kasa smart plug unresponsive10/30/2023 (Only for smart plug/switch)įor the smart bulb, click "Exit Setup" to exit setup, go to the Devices page on the Kasa app to see whether you can control the bulb, if yes, go to the Device Settings page to change the device name and icon. Step 1 Wait for 15 seconds and then check the LED status. Stuck at the last step after creating the icon.Can’t get through the connecting process.App Shows: Unable to Connect to Your Wi-Fi Network Step 5 If the issue persists, please reset your smart device and reboot your phone, then try again. Step 4 Turn your phone's or tablet's Bluetooth off and back on, then try again. Step 3 Move your phone or tablet closer to the smart device. Step 2 Power off, then on (or press the restart button) your smart device to restart it. Step 1 Make sure you selected the right model number for your smart device and powered on it. The App can’t find the smart devices with Bluetooth. Step 7 Some phones prefer to connect to a remembered network instead of an unsecured network, in this case, please forget the profile of the remembered network first.įAQ: How to Remove An Existing Wireless Network Profile on Android and iPhone App Shows ‘Unable to Find Your Device’ or ‘We couldn’t find Your Kasa Device’ Step 6 Try using another phone to try again. If there is a VPN running, turn off the VPN on the phone. Step 5 Make sure there is no VPN or VPN software like Lookout, AdGuard on the phone. (check the MAC Address on the label which is in line with some part of the network name). Step 4 Make certain you choose the correct model and right wireless network to connect, which SSID should be‘TP-Link_Smart Plug_XXXX’or ‘TP-Link_Smart Bulb_XXXX’. If can't find " Local Network" permission, please go back to APP and click " I’ve already given Local Network Permission". Step 3 Click on " Settings" on your phone and find our APP on the list, then enable the " Local Network" option. Once it’s connected, please go back to the Kasa app and click on " Try Again". Step 2 iOS: Go to " Settings" to connect the Wi-Fi manually Īndroid: It can connect to the network automatically, but if it fails to connect, please go to " Settings" to connect to it. How to reset TP-Link Kasa smart switch and plug?įor Smart Plug/Switch, the Wi-Fi light blinks orange and green means it’s in Config mode.įor Smart Bulb, it will be flashing 3 times to show it’s in Config mode.įor details, you can go to and search your smart device’s model number, click on Support, then you will see the User Guide. Otherwise, reset the device as per the User Guide. Step 1 Check the LED status of the device and make sure it’s in config mode. Ask for a password when connecting to the smart device’s Wi-Fi.Cannot see the Kasa device’s Wi-Fi on the Phone.Unable to Connect to Your Smart device Wi-Fi.Or you experience problems at any of the following steps: App Shows: Unable to Connect to Your Smart Device’s Wi-Fi Step 2 Force close the Kasa APP and launch it again, wait a few more seconds to see whether you can go to the next step to connect the smart Wi-Fi. Step 1 Please double check your phone has connected to your main router’s Wi-Fi and can access the internet. App Shows: “Connect to Wi-Fi” or “No Internet” Make sure that the model number of the product being chosen during the configuration is correct. Ensure you download the correct App, you can get the Kasa Smart app from the App Store or Google Play.Ģ. This FAQ will tell you what to do when you get stuck in a step.ġ. The Kasa app will guide you step-by-step during the initial configuration, however, you may not be able to get through all the steps for some reason.
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